Join The BILH TeamWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Under the direction of the Manager of IT Infrastructure and within established hospital, clinic, and department policies and procedures, support Telecommunications activities in a multi-vendor, multi-platform environment. Responsible for the installation, maintenance, and tuning of Telecommunications software and hardware. Provides technical assistance to the Telecommunications Architect for the installation of new technologies as well as providing next level support to Telecommunications Associates. Consults with the Manager of Telecommunications Services on specific matters requiring clarification, interpretation, or exception to standard policies and procedures.Job Description:Essential Duties & Responsibilities including but not limited to:Routinely communicates with the Telecom System Manager and others as appropriate, regarding department functions and the status of various programs, services, and financial objectives.Work to maintain Telecom Department SLA timelines for call backs, installations, and problem resolutions. Responsible for accurate ticket reporting.Participates as a technical member of the Telecommunications work team, assisting with technical installations as required, as well as with planning and operational management. Also, monitors daily work requests in tracking systems and completes requests for system configurations.Primary responsibility is for the proper configuration of the phone system. Telecom Analysts are expected to be able to configure call forwarding, call routing, voice menus, and call recordings. Ability to program ACD agents and skills. Oversees and meets with end users to design solutions for their workflow requirements.Mentors entry level Telecom Associates. Manages telecom projects and supervises the work of Telecom Associates and Contractors working for the Telecommunications Department to ensure quality of craftsmanship or to verify and approve the installation of new services and equipment.Requests assistance from the Telecom Architect for difficult or complex work requests or projects. Will be required to manage small projects and must be able to work independently or collaboratively in multidisciplinary groups (construction projects, move projects, complex installations, etc).Facilitates the resolution of alarms/outages within the Telecommunications Systems by implementing advanced debugging processes, including consulting with vendors, initiating internal testing procedures, running reports as directed by management or coordinating the delivery of parts to specified locations either in person or by courier.Responsible for maintaining critical communications services in emergency situations and must be available off hours for major installations, upgrades, outages, and on-call rotation.Minimum Qualifications:Education: High School diploma or GED required. Associate's degree preferred.Experience: 5-8 years related work experience required.Skills, Knowledge & Abilities:Advanced technical computer skills as required for technical support specific to functional area and related systems Preferred Qualifications & Skills: Avaya CertificationsPay Range:$33.65 - $45.29The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.Health Care Organization ResponsibilityAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.Join Our TeamMore than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled
A leading insurance adjusting company in Texas is looking for Independent Insurance Claims Adjusters. This role offers an opportunity to impact individuals' lives positively after disasters. Ideal candidates are licensed claims adjusters with experience or those eager...
...Job Duties Job Summary Forklift Operator I is responsible for the movement of material from inventory to production and back to inventory... ...diploma or GED preferred but not required No minimum experience is required however, forklift driving experience is...
...Siemens Corp., IT Americas is seeking a motivated and curious Data Science Intern to join our team in Alpharetta, GA. In this role, you will work alongside experienced data and technology professionals to apply data science, machine learning, and generative AI to real...
Target is seeking a General Merchandise Team Leader in Seattle to drive guest satisfaction and retail execution. You will lead hourly team members, coach on service standards, and ensure smooth daily operations on the sales floor and backroom.The role requires strong communication...
POSITION SUMMARY: Focus Interpreting is seeking a highly skilled English - Mandarin Simultaneous Interpreter to join our dynamic team. In this role, you will provide real-time interpretation services that ensure effective communication between English and Mandarin speakers...