Job Description

Job Description

Job Description

About the Role:

The Pepsi Tech Pro role is designed to provide enthusiastic individuals with the opportunity to join a dynamic team supporting Pepsi operations across multiple locations including Cape Pepsi Cola, Scott City, and Jackson, MO. This position focuses on delivering technical support and maintenance to ensure seamless operation of Pepsi equipment and technology systems. Candidates will be given assistance on the job, making this an ideal role for those without prior experience but with a strong willingness to learn and grow within the company. The major end result of this role is to maintain high standards of equipment functionality and customer satisfaction by promptly addressing technical issues and performing routine maintenance. Ultimately, the role contributes to the overall efficiency and success of Pepsi’s local operations by ensuring that all technical aspects run smoothly and reliably.

Minimum Qualifications:

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Ability to lift and carry equipment weighing up to 50 pounds.
• Basic mechanical aptitude and willingness to learn technical skills.
• Strong communication skills and a customer-focused attitude.

Preferred Qualifications:

• Previous experience in a technical support or maintenance role, especially in a retail or beverage environment.
• Familiarity with electrical systems and basic troubleshooting techniques.
• Experience using handheld diagnostic tools or mobile technology for service reporting.
• Ability to work independently and manage time effectively across multiple locations.
• Certification or coursework related to electronics, mechanics, or technical maintenance.

Responsibilities:

• Perform routine inspections and maintenance on Pepsi vending machines, coolers, and related equipment to ensure optimal performance.
• Diagnose and troubleshoot technical issues with equipment, escalating complex problems to senior technicians as needed.
• Collaborate with team members and management to coordinate service schedules and respond to urgent repair requests.
• Maintain accurate records of service activities, parts used, and equipment status to support operational reporting.
• Provide excellent customer service by communicating clearly with store personnel and other stakeholders regarding equipment status and service timelines.

Skills:

In this role, required skills such as mechanical aptitude and communication are essential for diagnosing equipment issues and effectively interacting with customers and team members. The ability to learn quickly and adapt to new technical procedures ensures that daily maintenance and repairs are completed efficiently. Preferred skills like familiarity with electrical systems and diagnostic tools enhance the technician’s capability to resolve complex problems independently. Time management and organizational skills are used daily to prioritize service calls and maintain accurate records. Overall, these skills combine to support a proactive approach to equipment maintenance, minimizing downtime and maximizing customer satisfaction.

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